Shipping & Returns Policy
This Shipping & Returns Policy explains how orders are processed, shipped and returned on Nails24.shop.
1. Order processing time
We usually dispatch orders within 1–3 business days after the order has been confirmed and payment has been received.
Business days do not include weekends or public holidays.
During busy periods, promotions or holidays, order processing may take slightly longer.
2. Shipping methods
We ship orders using the following delivery methods:
- DPD courier
- Postal service
Available delivery methods may depend on the destination country and the order details.
3. Delivery time
Delivery time depends on the selected delivery method and the destination country.
Estimated delivery times may vary due to courier workload, customs procedures, public holidays, weather conditions or other circumstances outside our control.
Once your order has been dispatched, you may receive shipping or tracking information if it is available for the selected delivery method.
4. Shipping costs
Shipping costs are calculated during checkout and may depend on:
- Delivery country
- Selected delivery method
- Order size or weight
- Any active free shipping conditions or promotions
The final shipping cost will be shown before you complete your order.
5. Incorrect delivery information
Please make sure that your delivery details are correct before placing an order.
If the customer provides incorrect or incomplete delivery information, delivery may be delayed or the parcel may be returned to us. In such cases, additional shipping costs may apply.
6. Returns
You have the right to return your order within 14 days from the day you receive the goods.
To request a return, please contact us by email:
info@nails24.shop
Please include your order number, name, contact details and the reason for the return.
Returned products must be unused, undamaged and, where applicable, in their original packaging.
Certain goods may not be eligible for return if they have been opened, used or are not suitable for return for hygiene or safety reasons, unless the product is faulty.
7. Return shipping costs
If you return a good-quality product because you changed your mind or no longer want the item, the return shipping costs are paid by the customer.
We recommend using a trackable shipping service, as the customer is responsible for the returned parcel until it reaches us.
8. Faulty or incorrect products
If you receive a faulty, damaged or incorrect product, please contact us as soon as possible by email:
info@nails24.shop
Please include your order number and, if possible, photos or videos showing the issue.
If the product is confirmed to be faulty or incorrect, we will offer one of the following solutions:
- Replacement with a new product
- Refund
- Another suitable solution agreed with the customer
If the product is faulty or incorrect, return costs will be handled in accordance with applicable consumer protection laws.
9. Refunds
Refunds are processed after we receive and inspect the returned goods.
Refunds are usually made using the same payment method that was used for the original purchase, unless agreed otherwise.
The time it takes for the refund to appear in your account may depend on your bank or payment provider.
10. Contact us
If you have any questions about shipping, delivery or returns, please contact us:
Nails24.shop
Email: info@nails24.shop
