Privacy Policy

This Privacy Policy explains how Nails24.shop collects, uses and protects your personal data when you visit our website, create an account, place an order, contact us or use our services.

For the purposes of this Privacy Policy, “we”, “us” and “our” refer to Nails24.shop.

1. What personal data we collect

We may collect the following personal data:

Account and order information

Name, surname, email address, phone number, billing address, shipping address, order details, purchased products, payment status, delivery information and customer account information.

Payment information

Payments are processed through third-party payment providers. We do not store full card details on our website. We may receive payment confirmation, transaction status and limited payment-related information necessary to process your order.

Communication data

When you contact us by email, contact form, live chat or social media, we may process your name, email address, message content and any other information you provide.

Technical and website usage data

We may collect IP address, browser type, device type, operating system, pages visited, date and time of visit, cookie identifiers and similar technical information.

Marketing and analytics data

If you agree to marketing or analytics cookies, we may process information about how you use our website and interact with our advertisements, newsletters or promotional content.

2. Why we use your personal data

We use your personal data for the following purposes:

  • To process and deliver your orders.
  • To manage payments, invoices, refunds and returns.
  • To create and manage your customer account.
  • To provide customer support.
  • To communicate with you about your order.
  • To improve our website, products and services.
  • To prevent fraud, abuse and security incidents.
  • To comply with accounting, tax and legal obligations.
  • To send marketing messages, only where permitted by law or where you have given consent.
  • To measure advertising and website performance, where required only with your consent.

3. Legal basis for processing

We process your personal data under the following legal bases:

Contract performance
We process your data when it is necessary to fulfil your order, deliver products, process payments, provide customer support or manage your account.

Legal obligation
We process certain data to comply with accounting, tax, invoicing and other legal requirements.

Legitimate interest
We may process data to protect our website, prevent fraud, improve our services, manage business communication and maintain website security.

Consent
We rely on your consent for non-essential cookies, analytics, advertising cookies, newsletter subscriptions and certain marketing activities.

You can withdraw your consent at any time where processing is based on consent.

4. Cookies and similar technologies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to work properly. These may include cookies for shopping cart functionality, checkout, customer login, security and language or preference settings.

With your consent, we may also use analytics and marketing cookies, such as cookies related to website statistics, advertising performance, remarketing or social media pixels.

You can manage your cookie preferences through the cookie banner or cookie settings available on our website.

For more information, please see our Cookie Policy.

5. WooCommerce and customer orders

Nails24.shop is an online store based on WooCommerce. When you place an order, we process the information needed to complete the purchase, including your contact details, billing details, shipping details, selected products and order history.

We use this information to process your order, arrange delivery, issue invoices, handle returns and provide customer support.

6. Payment providers

We use third-party payment providers to process payments securely. Depending on the payment method you choose, your payment data may be processed by banks, card payment processors or other payment service providers.

These providers process your data according to their own privacy policies and applicable legal obligations. We only receive information necessary to confirm and manage your payment.

7. Delivery and logistics partners

To deliver your order, we may share necessary personal data with delivery and logistics partners. This may include your name, shipping address, phone number, email address and order delivery information.

This data is used only to deliver your order and provide delivery-related updates.

8. Email marketing and newsletters

If you subscribe to our newsletter or agree to receive marketing messages, we may use your email address to send you product news, offers and other promotional information.

You can unsubscribe at any time by clicking the unsubscribe link in the email or contacting us directly.

We do not send marketing emails without a valid legal basis.

9. Analytics and advertising

We may use tools such as Google Analytics, Google Ads, Meta Pixel, TikTok Pixel or similar technologies to understand website performance, measure advertising results and show relevant ads.

These tools may collect information about your device, browser, website activity and interactions with our ads. Where required, these tools are activated only after your consent.

You can refuse or withdraw consent through the cookie settings on our website.

10. Live chat and customer support tools

Our website may use live chat or customer support tools to help visitors contact us more easily.

If you use live chat, we may process your name, email address, message content, IP address, browser information and other technical data necessary to provide support.

11. Who we share your data with

We may share personal data with trusted service providers, only where necessary:

  • Payment processors.
  • Delivery and courier companies.
  • Website hosting providers.
  • IT and website maintenance providers.
  • Email marketing platforms.
  • Analytics and advertising providers, where consent is required.
  • Accounting and legal service providers.
  • Public authorities, where required by law.

We do not sell your personal data.

12. International data transfers

Some of our service providers may process data outside the European Economic Area.

Where this happens, we take steps to ensure that appropriate safeguards are in place, such as standard contractual clauses or other legally accepted transfer mechanisms.

13. How long we keep your data

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

Order, invoice and accounting data may be stored for the period required by applicable tax and accounting laws.

Customer account data is stored while your account remains active, unless you request deletion and we are not legally required to keep certain information.

Marketing consent data is stored until you withdraw consent or unsubscribe.

Technical and cookie-related data is stored according to the cookie duration described in our Cookie Policy.

14. Your rights

Under applicable data protection laws, you may have the right to:

  • Access your personal data.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Request restriction of processing.
  • Object to processing based on legitimate interest.
  • Withdraw consent at any time.
  • Request data portability, where applicable.
  • Lodge a complaint with a data protection authority.

To exercise your rights, please contact us at:

[įrašyti kontaktinį el. paštą]

We may need to verify your identity before processing your request.

15. Data security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no website or online service can guarantee complete security. We recommend that you keep your account login details confidential and contact us immediately if you suspect unauthorised access to your account.

16. Children’s privacy

Our website is not intended for children. We do not knowingly collect personal data from children without appropriate consent.

If you believe that a child has provided us with personal data, please contact us and we will take appropriate steps to remove such data where required.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this page. If we make significant changes, we may notify users through the website or by other appropriate means.

18. Contact us

If you have any questions about this Privacy Policy or how we process your personal data, please contact us:

Nails24.shop
Email: info@nails24.shop